The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Experience
I treated myself to a Swedish massage, and it was phenomenal! The therapists were skilled and attentive, making it a truly rejuvenating experience.view full review
Specialty Restaurants Delight
Dining at the specialty restaurants was a highlight of our trip. Each dinner was memorable with unique flavors and exceptional service.view full review
Private Swim-up Bliss
Staying in a swim-up pool room was the best decision! It allowed us to unwind in our own space even after the main pool closed.view full review
Fun Daily Activities
The planned activities throughout the day offered a fantastic way to stay active and engaged. There was always something fun to join!view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Elevator
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Golf course
Yoga class
Services
Room service
Car rental
Laundry
Dry cleaning
Dining
Restaurant
Poolside snack bar
Snack bar
Dinner
Business
Meeting/ Banquet facilities
Children
Cribs
Babysitting/Child services
Children's menu
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness center
Sauna
Body scrub
Body wraps
Back massage
Foot massage
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Boulevard Kukulcan Km 10.5 Zona Hotelera,
Cancun,
Mexico,
Quintana Roo
Map view
street view
Boulevard Kukulcan Km 10.5 Zona Hotelera,
Cancun,
Mexico,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
1.2
mi
Night club
Coco Bongo
4800 ft
Blvd. Kukulcan Km 9
Cancun Convention Center
1.2
mi
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
2300 ft
Night club
The City Nightclub
4400 ft
Night club
Palazzo
4900 ft
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
5300 ft
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
5300 ft
Shopping Area
Flamingo Mall
3000 ft
Museums
Cancun Wax Museum
1.1
mi
Aquarium
Interactive Aquarium
1.2
mi
Blvd. Kukulcan
Parque Ventura Cancun
2300 ft
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
4100 ft
Night club
Daddy'O
4200 ft
CancunMexico
Avenida Kukulkan
1.6
mi
Beach
Mandala Beach Club
4600 ft
Beach
Playa Forum
4900 ft
Night club
Mandala Nightclub
4500 ft
Beach
Playa Marlin
1.5
mi
Punta Nizuc - Cancún 210
Playa Lagarto
4200 ft
Gallery
Galeria Balance Cancun
5200 ft
Shopping Area
Fashion Harbour
1.2
mi
Parks
arte Garden
1.2
mi
Mall
La Madonna
1.1
mi
Amusement Park
Delphinus Dreams
1.2
mi
Museums
Museo Subacuatico de Arte
1.6
mi
Mall
Luxury Avenue
1.7
mi
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1.6
mi
Nearby
Beach
Chac Mool Beach
1600 ft
Chetumal Km 36. 5
Water Park at The Grand
100 ft
Restaurants
El Oriental
300 ft
Blvd. Kukulcan Km 10.5 Zona Hotelera
La Concha
400 ft
Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe
Lorenzillo's
1500 ft
Blvd. Kukulcan km 10.5 Zona Hotelera
El Mirador
1000 ft
Kukulcan Blvd.
Cocay
1500 ft
Blvd. Kukulcan Km 10.5 Zona Hotelera
Il Pescatore
1400 ft
Gran Caribe Real Resort
Bubba Gump Shrimp Co
2500 ft
Flamingo Mall Boulevard Kukulcán km 11.5
Pelicanos
2200 ft
Blvd.Kukulan Km.11.5 Z.H.
Maria Marie Restaurant
2300 ft
Kukulkan Km 11.5 Hotel Zone The Royal
Bubba Gump
2500 ft
Carretera Cancun-Chetumal Km 22 Cancun Airport
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Family-friendly
Pricey
Inconsistent service
8.0/10
Great
Rooms
8.5
Location
8.8
Service
7.4
Dining
7.3
Guest reviews
8.0/10
based on 12 review
8.1
8.1/10based on 2361 review
Norman
United Kingdom,
April
2024
7.0/10
The hotel offered a clean and comfortable stay with stunning views from the adult tower rooms. The service had its flaws, with some staff interactions being negative, yet others were warm and provided great service. The location was ideal, right on the beach, but with some room for improvement in certain areas. The dining experiences varied, from exquisite meals to shortcomings in seafood availability. The facilities were satisfactory, offering amenities for a pleasant stay.
Rooms
8.0
The rooms were kept clean, featuring a king-size bed and a butler named Jessica, with gorgeous views from the adult tower.
Service
6.0
The service had ups and downs, with some staff treating guests poorly while others provided smiles and excellent service.
Location
7.0
The hotel is situated right on the beach, offering wonderful views and easy access to various attractions nearby, but with room for improvement in certain areas.
Dining
7.0
The dining experiences ranged from amazing meals at El Oriental to a lack of seafood options, with some inconsistencies in quality.
Facilities
7.0
The hotel provided basic facilities, offering convenience for various needs during the stay.
Annie
United Kingdom,
April
2024
8.2/10
The hotel offers a lovely experience with clean and comfortable rooms and friendly staff. However, the dining options could be improved. The location is fantastic, but there may be some noise issues. Overall, a good value for the money.
Rooms
9.0
The rooms are kept very clean and come with Jacuzzi, ensuring a comfortable stay.
Service
7.0
The service throughout, from the reception desk to the porter, was attentive and helpful, although there were some issues with assistance for using the hotel wheelchair.
Location
8.0
The hotel is in a nice location next to the beach, providing wonderful views. However, it may be a bit noisy due to entertainment activities.
Dining
8.0
The dining experience, particularly at the steak house, was enjoyable, but lacks seafood options. The gyu-don dishes were a highlight.
Facilities
9.0
The facilities offered are modern and convenient for guests.
Gerald
United Kingdom,
December
2023
7.6/10
The hotel offers a stunning beachfront view with 2 beds and amazing King size bed rooms. The beautiful views are a definite highlight, but the price may not be the best value for money.
Rooms
8.0
I stayed in a room with a beachfront view and it was truly breathtaking. The King size bed was incredibly comfortable.
Service
7.0
The maids and check-in staff provided excellent service, but unfortunately, the bartenders and waitstaff were lacking in customer service.
Location
9.0
The hotel is right on the beach, which is fantastic for beach lovers. The location is convenient for those seeking entertainment.
Dining
6.0
The dining experience at the hotel falls short, especially the service at the steak house, which was subpar. However, the meal from El Oriental was amazing.
Facilities
8.0
The facilities were top-notch, offering a range of activities to have fun. However, the price for the nightclub all-inclusive package may be a bit steep.
Great location
Pricey
Colin
United Kingdom,
December
2023
9.2/10
I had a wonderful stay at the hotel. The rooms were luxurious with an amazing view from the balcony and a beachfront view. The service provided was top-notch, with Dario and his staff delivering excellent entertainment and service. The location was perfect, directly next to a stunning large white sandy beach. The dining experience at El Oriental was exceptional, and the facilities were impressive. However, the price may be a bit on the higher side.
Rooms
9.0
The rooms were luxurious with an amazing view from the balcony and a beachfront view.
Service
9.0
Dario and his staff provided excellent service and entertainment. The maids were attentive and friendly.
Location
10.0
The location was perfect, directly next to a stunning large white sandy beach.
Dining
9.0
The dining at El Oriental was exceptional.
Facilities
9.0
The facilities were impressive.
luxurious rooms
higher price
Gerald
United States of America,
October
2023
8.4/10
I had a wonderful stay at the hotel. The rooms in the adult tower were spacious and offered a gorgeous view from the lovely balcony, though the leaking AC was a bit of an inconvenience. The service was top-notch, from the welcoming check-in staff to the attentive bartenders and waitstaff. The location right on the beach provided a peaceful experience, falling asleep to the sound of the ocean waves each night. Dining options were satisfactory, with highlights like the steakhouse and fresh seafood selections. Overall, a great value for money with excellent amenities and a few minor drawbacks.
Rooms
8.0
The rooms in the adult tower with 2 double beds were spacious and offered a gorgeous view from the lovely balcony.
Service
9.0
The service was excellent with smiles and great assistance from the staff, including quality night shows by Dario and the team.
Location
9.0
The hotel's location right on the beach provided a serene setting with wonderful views, perfect for a relaxing getaway.
Dining
7.0
The dining experience was good overall, with highlights like the steakhouse and fresh seafood options, but some areas like the egg station could be improved.
Facilities
9.0
The hotel offered excellent facilities to enhance the stay, with everything needed for a comfortable and enjoyable holiday.
Malcolm
United Kingdom,
August
2023
7.4/10
I had a lovely stay at the hotel with an amazing view from the balcony in the adult tower which had a gorgeous view and a King size bed. The location was fantastic being right on the beach, but it was a bit difficult to book in restaurants often being fully booked. The dining experience at the steak house was exceptional, but the service fell short as I did not receive excellent customer service from various staff members.
Rooms
8.0
The room with the King size bed was comfortable and offered a beautiful view from the balcony.
Service
6.0
The service varied from the bellboys to the wait staff to the receptionists, and it was not up to par as I had hoped.
Location
9.0
The hotel is situated right on the beach, providing a stunning view and close proximity to the entertaining district.
Dining
7.0
I enjoyed a delicious meal at the steak house with a scenic view of the water, even though some areas of the service were lacking.
Facilities
7.0
The facilities were decent, but there were occasional issues with service delivery in areas like room service and dry cleaning.
beautiful view
inconsistent service
Alan
United Kingdom,
August
2023
7.6/10
The hotel offers rooms with a king-size bed in excellent condition, maintained to a high standard and boasting a beachfront view. The service quality varies, with some staff members treating guests poorly regarding wheelchair usage, while others excel in providing top-notch service and entertainment. The location is superb, right on the beach with stunning views, but booking at on-site restaurants can be challenging. The dining options have room for improvement, particularly in seafood availability. The facilities are commendable overall.
Rooms
9.0
The rooms with a king-size bed were very well maintained and clean, offering a beachfront view.
Service
7.0
The service was a mix, with some staff members falling short in assisting with wheelchair use but others excelling, particularly in providing entertaining night shows.
Location
8.0
The hotel is in a picturesque location right on the beach, offering wonderful views and proximity to entertainment but facing difficulties in restaurant bookings.
Dining
6.0
The dining experience could be enhanced, particularly by offering more seafood options.
Facilities
8.0
The facilities provided are good overall.
Robert
United Kingdom,
July
2023
9.0/10
My stay at the hotel was truly wonderful! The room had nicer amenities and an amazing view from the balcony, with 2 full beds pushed together. The service provided by Dario and his staff was exceptional, always with smiles and great entertainment. The location was right on the beach with wonderful views, making it a perfect spot. The dining experience at El Oriental was amazing, although I wished there were more seafood options. Overall, a great value for money stay!
Rooms
9.0
The room had spectacular views and was very comfortable.
Service
9.0
From the bellboys to the wait staff to the receptionists, everyone treated us with great service.
Location
10.0
The hotel's location right on the beach with wonderful views was unbeatable.
Dining
8.0
The meal at El Oriental was fantastic, although there could have been more seafood options.
Facilities
9.0
The facilities were top-notch and truly added to the overall experience.
Edwin
United Kingdom,
July
2023
7.4/10
I had a great stay at the hotel! The rooms were very well maintained and clean, complete with all the necessities. It was a bonus to have a butler named Jessica taking care of us in the adult tower, which offered a gorgeous view. The service was a bit of a letdown as they treated us poorly for using the hotel wheelchair and didn't provide the assistance we needed. The location was fantastic, right on the beach with wonderful views, but we couldn't fully enjoy the different restaurants available. The dining experience was hit or miss, with hardly any seafood options, although we did have an amazing meal at the El Oriental. Overall, a good stay with room for improvement.
Rooms
8.0
The rooms were very well maintained and clean, complete with necessities. Having a butler named Jessica was a nice touch, and the view from the adult tower was stunning.
Service
6.0
The service was lacking in hospitality and understanding, especially with the issues we faced with the wheelchair. Room service, car hire, dry cleaning, and laundry services were average.
Location
9.0
The hotel's location right on the beach with gorgeous views was a highlight. However, we couldn't fully enjoy the different restaurants as expected.
Dining
7.0
The dining experience had its ups and downs, with hardly any seafood options but an amazing meal at the El Oriental.
Facilities
7.0
The facilities were decent, but there is room for improvement in terms of hospitality and service quality.
Curtis
United States of America,
May
2023
9.4/10
I absolutely loved my stay at this hotel! The rooms come with a wonderful butler named Jessica who ensures you have everything you need and offers a fantastic view. The service was top-notch; Dario and his team provided excellent entertainment and made sure I had a great time. The location couldn't be better, right on the beach with breathtaking views. The dining options were superb, especially the meals from El Oriental. The facilities were fantastic, making my stay even more enjoyable. However, the customer service could use some improvement, and the seafood options at the steak house were a bit lacking.
Rooms
9.0
The rooms were not only comfortable and spacious but also came with a fantastic view!
Service
9.0
The staff, especially Dario and his team, went above and beyond to ensure a great experience with their quality night shows.
Location
10.0
The hotel's location right on the beach offered the most beautiful views and convenient access to restaurants and bars.
Dining
9.0
The dining experience was excellent, especially with the amazing meals from El Oriental.
Facilities
10.0
The hotel's amenities and facilities were top-notch, adding to the overall luxury of the stay.
Wally
United States of America,
May
2023
7.8/10
My stay at the hotel was a pleasant experience overall. The rooms were kept very clean and offered spectacular views, but there were some issues with accessibility and assistance. The location was perfect, right on the beach, but the service, although friendly, had some shortcomings in terms of wheelchair support. The dining options were satisfactory but could use improvement in certain areas.
Rooms
8.0
The rooms with spectacular views were all kept very clean.
Service
7.0
The staff, from check-in to the bartenders, were friendly and accommodating, but there were challenges with wheelchair assistance.
Location
9.0
The hotel's location right on the beach was a standout feature, offering wonderful views and convenience.
Dining
7.0
The dining experience offered a variety of options, but some areas like seafood were limited.
Facilities
8.0
The hotel provides essential facilities and amenities for a comfortable stay.
Great location
Lack of wheelchair assistance
John
United Kingdom,
April
2023
7.8/10
The hotel offers a beachfront view with a King bed and spectacular views, and it was kept clean. The staff provided excellent entertainment but lacked assistance with wheelchair use. The location is ideal for beach goers but challenging for water access. The dining experience lacked seafood options. The facilities were generally good.
Rooms
9.0
The room with a beachfront view and King bed was kept clean and offered spectacular views.
Service
7.0
The staff, from the maids to the front desk and porter, were friendly and accommodating. However, the wheelchair assistance was lacking.
Location
8.0
The hotel is right on the beach, providing wonderful views but may pose challenges for water access.
Dining
7.0
The dining options were satisfactory but lacked a variety of seafood choices.
Facilities
8.0
The hotel offered a range of facilities that were generally good.
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